September 8, 2020
Adam Corbin
Corbin Electrical Service
35 Vanderburg Road
Marlboro, NJ 07746
Dear Mr. Corbin,
Today was the final installation of our new generator. We have been so impressed by all of your employees we have delt with that I wanted to tell you about our process with your company. I saw an advertisement on my Facebook feed for your company. I received Estimates from three companies, but once we met your Sales Engineer, Richard Gunsalus, our mind was made up to go with Corbin. He was so professional and explained everything so thoroughly we were sold.
We next heard from Barbara Vorrius regarding our application for approval within our Greenbriar Woodlands Community. She put together a packet for us to submit for approval. My husband is on the review board and when they saw how through and well put together Barbara had done it, they were so impressed. There have been many applications for generators, but they said ours was the best they had seen. She guided us through the permits and took care of everything for us.
Once all permits were completed, Desiree Jackson emailed a schedule for installation dates. Her e-mail was very clear so we knew exactly what would be happening. Unfortunately, the dates she gave us were for mid-October. Since we had started the process the end of June, we felt mid-October was unacceptable and e-mailed her back.
Step in Kayla Eastmond, who called us the next day and was able to schedule the installations much quicker. Kayla is a true asset and any time we have called, she has been most gracious and responded immediately. You should clone her!
She scheduled:
Luis Salinas and Kevin who came on 8/29. They did the electrical work and delivered the generator. They were thorough and explained what they were going to do, worked in the rain and walked through our house and labeled every circuit breaker with exactly what was on it.
Ryan McCloskey came on 9/2 and did all the plumbing. He did a wonderful job looking at the gas survey lines and decided he didn’t need to dig underground, but ran the gas hookup from the meter to the generator along the house, Inspector who came from Toms River the next day gave approval right away.
Kayla scheduled the final electrical for 9/14, but was then able to have it done today, 9/8. Michael Homsher came and did the final hookup and gave us our operating instructions and welcome packet. He also hooked us up to the WIFI. He explained about the self-testing and made sure we didn’t have any further questions before he left.
In your welcome packet, you mentioned that you hoped to get a 5 out of 5 in ratings….we would give your team from start to finish a 10+, but know we can only give a 5! Because of your excellent service, we are gladly referring you to our neighbors and one of them already has a sales appointment. We will get our referrals in to you right away.
We feel it is important to acknowledge people who go above and beyond and I feel that everyone we delt with during this experience, should receive the compliments they so deserve.
Thank you for your superior service and for making us feel extremely secure for when the next storm should come.
Thank you,
Lin & John Stabile
1581 Lacebark Road
Toms River, NJ 08755
201-887-8123